“I ordered a 12 family meal and 3 sides. The biscuits we received were nearly white on top, not browned at all and doughy. The cole slaw was half full and I paid a total of $46.62 for this garbage. Never again. Called and called and no one would answer the phone.”
That review, posted by a customer at a Smyrna, Tennessee location, captures a frustration that runs through Bojangles’ online feedback. This wasn’t a first-timer with unrealistic expectations – it was a customer who’d placed a straightforward family order at a quiet location and walked away with food that didn’t come close to what the brand promises.
Bojangles has a devoted following in the Southeast, built on decades of genuinely good seasoned chicken and made-from-scratch biscuits. The complaints emerging online aren’t from people who never liked it. They’re from people who did.
Bojangles carries a 2.3-star average on Yelp across more than 15,000 reviews — a number that reflects not a uniformly bad chain, but a wildly inconsistent one. At its best, customers describe it exactly as advertised: hot, well-seasoned chicken, fluffy biscuits, and sweet tea that earns genuine loyalty. At its worst, the gap between expectation and delivery is striking.
The specific complaints
Wrong orders, cold food, and long waits at understaffed locations are the most common threads. One customer recounted ordering a family meal with three sides at a quiet location — no drive-thru traffic, no rush — and receiving biscuits that were nearly white on top, doughy, and clearly underseasoned. “I paid $46.62 for this garbage,” they wrote, adding that no one answered when they called to complain.
Running out of product is another recurring issue. “Each time I order chicken, ‘Sorry, we are out of chicken,'” one reviewer wrote, noting they’d encountered this enough times that they’d stopped going entirely. For a chain whose identity is built on chicken, this is a difficult complaint to absorb.
The inconsistency problem
The frustrating thing about Bojangles complaints is that they sit alongside genuinely enthusiastic reviews. The same menu, executed well, earns real praise. The challenge is that customers can’t consistently predict which version of Bojangles they’re going to get — and for a regional chain with strong brand loyalty, that unpredictability is what erodes repeat visits over time.
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