For the first time in more than a decade, a new restaurant chain has claimed the top spot for customer satisfaction among America's quick-service restaurants, ending an 11-year streak by one of the industry's most recognizable brands. According to the 2026 American Customer Satisfaction Index (ACSI), Jersey Mike's ranked No. 1 among quick-service restaurant chains with a score of 84 out of 100. The sandwich chain narrowly [...]
Culver’s announces biggest menu expansion in years with bold new additions
Culver's is preparing one of its most ambitious menu updates in recent memory, with the popular Midwest-based restaurant chain unveiling plans to introduce a wave of new food and dessert offerings throughout 2026. The company says its new menu strategy is designed to blend innovative flavors with the Wisconsin-inspired classics that have helped make Culver's a customer favorite. The rollout will include four new Pub [...]
Why Hershey is facing slowing chocolate demand despite strong brand loyalty
For decades, Hershey has been one of America's most recognizable chocolate companies. But even iconic brands aren't immune to changing consumer habits. While Hershey continues to post solid financial results, executives and industry analysts say the company is navigating a more challenging environment as shoppers rethink discretionary purchases, seek healthier options, and adjust to higher prices. Higher prices are [...]
The latest food recall every shopper should check their pantry for
Soup lovers may want to take a closer look at what's in their pantry. Amy's Kitchen has voluntarily recalled more than 184,000 cans of one of its popular organic soups after discovering a packaging defect that could allow the product to spoil before it's eaten. The recall affects 184,200 cans of Amy's Organic Lentil Soup – Light in Sodium. According to the U.S. Food and Drug Administration (FDA), the issue stems from a [...]
Why Americans are buying fewer chips: PepsiCo faces growing pressure in its biggest market
PepsiCo remains one of the world's largest food and beverage companies, but its North American business is facing a challenge that many industry analysts say reflects changing consumer habits rather than a temporary slowdown. In its latest quarterly results, the company reported a 2% decline in North American food sales, with snack volumes remaining flat despite price cuts on popular brands including Lay's, Doritos, [...]
Popular fast-food favorite brings back fan-requested menu item after years of customer demand
Panda Express is bringing back one of its most requested limited-time menu items, giving fans another chance to try a spicier twist on one of the chain's signature dishes. Beginning July 11, the fast-food chain is once again offering Hot Orange Chicken at participating restaurants nationwide for a limited time. The item is a fiery variation of Panda Express' iconic Orange Chicken, featuring six times more crushed chilies [...]
